Recent deals

Hines is pleased to announce that it advised Equistone Partners Europe on its investment in QuestGates Ltd, the UK’s largest independent provider of complex loss adjusting and claims solutions.

Founded in 2003, QuestGates has evolved over the past two decades from a niche loss adjusting provider into a professional services business providing multi-disciplinary loss adjusting, claims handling, surveying, engineering and legal services.

QuestGates’ management team, led by CEO Chris Hall, will continue to lead the company and, alongside the wider team of QuestGates employees, remain majority shareholders in the business. Equistone’s significant minority investment in the company will support the continued delivery of QuestGates’ existing growth strategy. This will comprise both organic growth initiatives, such as further diversification into wider specialist claims services and development of the company’s proprietary suite of technology products, as well as continued acquisitive growth, building on the 18 M&A deals completed by QuestGates since 2003.

Tristan Manuel, Director at Equistone: “We are delighted to be partnering with Chris and his team to support the next chapter in QuestGates’ growth. The company has a highly experienced leadership team with strong networks and also boasts a track record of long-term organic growth and successful M&A activity. That combination presents a fantastic opportunity for Equistone to help QuestGates continue to evolve its service offering, grow its client base and consolidate a fragmented market.”

Dilipe Arul, Partner at Hines: “QuestGates’ scale, profitable organic growth and proven track record in M&A give it a distinct advantage in the fragmented UK claims services space. QuestGates is a recognised brand in its core market and is well positioned to accelerate its growth with the support of Equistone. We wish QuestGates and Equistone all the best in this exciting new chapter.” 

The investment case for claims services platforms has evolved over the years and will continue to adapt with the market.